Last updated: September 13, 2026

Welcome to DULUDAH. These Terms of Service govern your use of our website and your purchase of products from DULUDAH.

By accessing or using our website, placing an order, or purchasing a product from us, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About DULUDAH

DULUDAH is an online retail store offering a variety of products across different categories.

Store: DULUDAH
Email: contact@duludah.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorized access to our website, systems, or accounts.
• Interfere with the operation or security of the website.
• Use automated systems to collect information from the website without our permission.
• Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate and up to date.

However, we do not guarantee that all information will always be completely accurate, current, or error-free.

Product colors and appearance may vary slightly depending on your device, screen settings, lighting, or other factors.

We reserve the right to correct errors, update information, or modify product details at any time without prior notice.

4. Prices and Availability

All prices displayed on our website are subject to change without notice.

We reserve the right to modify prices, promotions, product availability, or other commercial conditions at any time.

We do not guarantee that a product will remain available after it has been added to your cart.

If an item becomes unavailable after you place an order, we will contact you and, when appropriate, provide a refund for the unavailable item.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the products selected.

Receipt of an order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse, cancel, or limit an order for reasons including, but not limited to:

• Product availability;
• Pricing or listing errors;
• Suspected fraudulent activity;
• Unauthorized or suspicious transactions;
• Incorrect customer information;
• Shipping or fulfillment limitations.

If we cancel an order after payment has been made, we will issue a refund for the amount paid for the canceled order.

6. Payment

Payment must be successfully completed before an order can be processed and fulfilled.

We may use third-party payment processors to securely process transactions. By placing an order, you authorize the applicable payment provider to process your payment according to its own terms and policies.

DULUDAH does not intentionally store complete payment card information on its own systems.

7. Shipping and Delivery

Orders are shipped according to the shipping options and estimated delivery times presented during checkout or otherwise communicated to you.

Delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather, customs procedures, holidays, or other unforeseen circumstances.

Once an order has been handed over to the shipping carrier, delays caused by the carrier are generally outside our direct control.

Please make sure that the shipping address provided at checkout is accurate and complete.

Additional shipping information and conditions may be provided in our Shipping Policy.

8. Returns and Refunds

Our returns and refunds are governed by our Refund & Return Policy.

Unless otherwise stated or required by applicable law, eligible returns must be requested within 7 days of receiving the order and must comply with the conditions described in our Refund & Return Policy.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded or waived.

9. Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

contact@duludah.com

We will make reasonable efforts to accommodate cancellation requests. However, an order may not be cancellable once it has been processed, shipped, or entered fulfillment.

10. Intellectual Property

All content available on the DULUDAH website, including but not limited to:

• Logos;
• Brand names;
• Graphics;
• Images;
• Product descriptions;
• Text;
• Website design;
• Icons;
• Layouts;
• Videos; and
• Other original content

is owned by or licensed to DULUDAH and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our content without prior written permission.

11. Third-Party Links and Services

Our website may contain links, integrations, or services provided by third parties.

These third-party services are governed by their own terms and privacy policies. DULUDAH is not responsible for the content, policies, availability, or practices of third-party websites or services.

12. User Content

If you submit reviews, comments, photos, feedback, or other content to DULUDAH, you represent that you have the right to submit that content and that it does not violate the rights of others or applicable laws.

By submitting content, you grant DULUDAH a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that we believe is unlawful, offensive, misleading, fraudulent, or otherwise inappropriate.

13. Disclaimer

To the fullest extent permitted by applicable law, the DULUDAH website and its content are provided on an "as available" basis.

We do not guarantee that:

• The website will always be available or uninterrupted;
• The website will be completely error-free;
• All information will always be accurate or current; or
• The website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits rights or protections that cannot legally be excluded or limited.

14. Limitation of Liability

To the fullest extent permitted by applicable law, DULUDAH will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of our products.

Our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless DULUDAH, its owners, employees, contractors, and service providers from claims, damages, liabilities, losses, or expenses arising from:

• Your violation of these Terms;
• Your unlawful use of the website;
• Your violation of the rights of another person; or
• Your misuse of our products or services.

16. Changes to These Terms

We may update these Terms of Service from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to DULUDAH and its operations, except where applicable consumer protection laws provide otherwise.

Nothing in these Terms is intended to prevent consumers from exercising rights granted to them under mandatory consumer protection laws.

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary, while the remaining provisions will continue to apply.

19. Entire Agreement

These Terms, together with our other applicable policies, constitute the agreement between you and DULUDAH regarding your use of our website and purchase of our products, except where additional terms apply to a specific product or service.

20. Contact Us

If you have questions about these Terms of Service, please contact us:

DULUDAH
Email: contact@duludah.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM