Last updated: September 13, 2026

At DULUDAH, we work to make your shopping experience simple and convenient. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please note that processing times may occasionally be longer during sales, promotions, holidays, or periods of unusually high order volume.

2. Shipping Times

Estimated delivery times depend on the shipping method, destination, product availability, and carrier.

The estimated delivery timeframe displayed at checkout is provided as a general estimate and is not guaranteed.

Once an order has been handed over to the carrier, delivery may be affected by circumstances beyond our control, including:

• Carrier delays;
• Weather conditions;
• Holidays;
• Transportation disruptions;
• Customs processing;
• Incorrect or incomplete addresses; or
• Other unforeseen circumstances.

3. Shipping Rates

Shipping costs are calculated and displayed during checkout based on the items in your order, destination, shipping method, and other applicable factors.

Any applicable shipping charges will be clearly presented before you complete your purchase.

From time to time, DULUDAH may offer free shipping or promotional shipping rates. Any such promotion will be subject to the terms displayed at the time of purchase.

4. Tracking Your Order

When tracking information is available, it will be provided in your shipping confirmation email.

Please allow some time for tracking information to become active after the carrier receives your package.

If your tracking information has not been updated for an extended period, please contact us at:

contact@duludah.com

We will do our best to assist you.

5. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible at contact@duludah.com.

We will make reasonable efforts to update the address before the order is processed or shipped. However, we cannot guarantee that changes can be made after an order has entered fulfillment.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.

6. Delayed Orders

Although we work with shipping carriers to deliver orders within the estimated timeframe, delays can occur.

DULUDAH is not responsible for shipping delays caused by circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us at contact@duludah.com so we can review the available tracking information and assist you.

7. Lost or Stolen Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please:

1. Check around your property and any designated delivery areas.
2. Check with household members, neighbors, or building management.
3. Contact the shipping carrier for additional information.

If you are still unable to locate the package, please contact us at contact@duludah.com.

We will review the situation and determine what assistance may be available.

DULUDAH cannot guarantee replacement or refund for packages confirmed as delivered by the carrier, particularly when the delivery address provided at checkout was correct.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible at contact@duludah.com.

Please include your order number and photographs of the package and the damaged product when possible.

We will review the situation and provide an appropriate solution in accordance with our Refund & Return Policy.

9. Multiple Products in One Order

Depending on product availability, fulfillment location, or shipping arrangements, items from the same order may occasionally be shipped separately.

If this happens, you may receive more than one tracking number and your items may arrive at different times.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages, unless otherwise stated at checkout.

10. International Shipping

If DULUDAH offers shipping outside the United States, additional delivery times, shipping charges, customs requirements, duties, taxes, or other fees may apply.

Unless otherwise stated at checkout, customs duties, import taxes, and other charges imposed by the destination country are the customer's responsibility.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

11. Contact Us

If you have questions about shipping or your order, please contact us:

DULUDAH
Email: contact@duludah.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

We aim to respond to customer inquiries during our regular business hours.